Terms & Conditions

TERMS AND CONDITIONS

Last Updated: March 5, 2026

1. INTRODUCTION
These Terms and Conditions govern your use of the website pay.esthetichair.com and the purchase of any hair care products from Esthetic Hair ("we," "our," or "us"). By placing an order with us, you agree to be bound by these Terms and Conditions.

2. COMPANY INFORMATION
Company Name: Esthetic Hair
Address: Veliefendi, Prof. Dr. Turan Güneş Cd. no:107, 34025 Zeytinburnu/İstanbul, Turkey
Email: info@esthetichair.com
Phone: +90 539 921 14 46

3. PRODUCTS
We specialize in the sale of premium hair care products. We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we do not guarantee that the products' descriptions are entirely accurate, complete, reliable, current, or error-free.

4. PRICING AND PAYMENT
All prices are subject to change without notice. We accept payments via secure Virtual POS gateways. By providing a credit card or other payment method, you represent and warrant that you are authorized to use the designated payment method.

5. SHIPPING AND DELIVERY
- Global Delivery: We ship our products worldwide.
- Carrier: All orders are shipped via DHL.
- Delivery Time: Estimated delivery time is between 3 to 7 business days, depending on the destination country.
- Customs and Duties: For international orders, local customs duties, taxes, and fees may apply. These are the sole responsibility of the customer.

6. RETURN AND REFUND POLICY
We want you to be completely satisfied with your purchase. Our return policy is as follows:
- 14-Day Return Window: You may return your purchased products within 14 days of receiving your order.
- Condition of Items: To be eligible for a return and refund, the products must be completely unused, and the original packaging must remain unopened and undamaged.
- Process: To initiate a return, please contact us at info@esthetichair.com. The customer is responsible for the return shipping costs unless the return is due to a defective product or an error on our part.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within a certain amount of days.

7. INTELLECTUAL PROPERTY
All content included on this site, such as text, graphics, logos, images, and software, is the property of Esthetic Hair or its content suppliers and protected by international copyright laws.

8. GOVERNING LAW
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of Turkey, and any disputes will be subject to the exclusive jurisdiction of the courts of Istanbul.

9. CONTACT US
For any questions regarding these Terms and Conditions, please contact us at info@esthetichair.com or call us at +90 539 921 14 46.